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Online help -

Moje objednávky - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Obvykle objednávku obdržíte během 2–3 týdnů. Šití trvá přibližně 9–12 dní a urychlené zaslání 2–4 dny.
Pro více informací se prosím podívejte na dobu šití a dobu přepravy na stránce produktu.

Produkt - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Platba - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Doručení - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Vrácení zboží - +

1. What is your return policy?

To return items, first customers need to contact us within 14 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 14 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

Můj účet - +

1. How I can change my email address?

Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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V současnosti nadále doručujeme jako obvykle. Navíc usilovně pracujeme na tom, aby zásilky byly co nejbezpečnější.

Doba zpracování: 7-8 dny + doba přepravy: 3-6 dnů * Expresní doprava: 3-6 dnů
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Hodnocení výrobků

Sdílejte svůj vzhled s ostatními zákazníky a získejte slevu 401 Kč.

Napište hodnocení
Nejlepší recenze Poslední recenze

Absolutely beautiful design and very comfy. Shoes arrived in 7 working days, (paid for 3-6 day shipping, but I don't live in a major area, so I expected longer). They are quite a tight fit, so I would recommend ordering a size bigger than needed if you want to add gel inserts, but there so comfy I won't need to use them. Colour was closer to white than ivory, but will still match my dress perfectly! Can't wait for the big day!

Dámské Krajka Satén Špulkový podpatek Closed Toe Lodičky S Bowknot Šumivé Glitter (047005740)
Dámské Krajka Satén Špulkový podpatek Closed Toe Lodičky S Bowknot Šumivé Glitter (047005740)

Byla tato recenze nápomocná?

Fantastic buy! Purchased a size 42. Very accurate sizing & the website photos do not do the shoe justice. They are far more beautiful in person & an absolute bargain price. They are well made & will assist in making my wedding outfit perfect! Love!

Dámské Krajka Satén Špulkový podpatek Closed Toe Lodičky S Bowknot Šumivé Glitter (047005740)
Dámské Krajka Satén Špulkový podpatek Closed Toe Lodičky S Bowknot Šumivé Glitter (047005740)

Byla tato recenze nápomocná?

I was a little apprehensive as I had never ordered shoes online. Not only do they fit great, but they are really beautiful. I ordered the white ones, and the lace is white, but the bow and heel are more Ivory with glitter. They are really pretty, comfortable and affordable. I will make sure to have some pictures showing them off at my wedding!

Dámské Krajka Satén Špulkový podpatek Closed Toe Lodičky S Bowknot Šumivé Glitter (047005740)

Byla tato recenze nápomocná?

Hello, Dear Simply Bridal! It's very beautiful, cute and comfortable shoes. Shoes ideality for wedding and go very well for first dance of bridegroom and bride. Heel not so high so feet don't get tired. Lace on shoes make them romantic. I'm very glad that I choose and buy this shoes. Thank you very much:)

Dámské Krajka Satén Špulkový podpatek Closed Toe Lodičky S Bowknot Šumivé Glitter (047005740)

Byla tato recenze nápomocná?

The shoes fit perfectly! I love them (except for the glitter I didn't see on the picture) but I deffinitely am going to wear them on my wedding.

Odpověď od JJ's

Hello Laura, it delights us to hear you are satisfied with us. We are honored to be able to serve you, and that our wide selection of trendy shoes add to your charms.

Dámské Krajka Satén Špulkový podpatek Closed Toe Lodičky S Bowknot Šumivé Glitter (047005740)

Byla tato recenze nápomocná?

Tyingthe knot!

These shoes are the prettiest. The ivory colour matches the ivory colour of my dress(also ordered from JJ's) perfectly. I am not a heel person, but these heels have just enough height to make them sexy and little enough to make them comfortable. The lace is discreet but adds beauty to them and matches my dress yet again.
The size I ordered was the size I would normally buy in a store and they fit perfectly. I couldn't have asked for anything more. They are absolutely perfect!

Byla tato recenze nápomocná?

the shoes are very beautiful and elegant. and I WILL wear them on my wedding day. the heel is perfect for me. the size is just my size ,that is size 39. Thanks for the help of the custom service. They helped me my the size . Hope to buy more from you next tim.

Byla tato recenze nápomocná?

I absolutely love these shoes!!! I am a US size 8 and ordered a size 37 after measuring my foot and going by their chart. they are a little tight, but can be broken in. very happy with my purchase. Quick shipping too! :)

Byla tato recenze nápomocná?

Just got my shoes, I love them! They do have that little bit of glitter around the edges and on the heel, but it is actually cute!...slightly bigger than my usual size however nothing that I can not fix with some gel insoles. The service from JJ's House was very good, I had a couple of questions and they replied within 24 hours, really trusting service, will be back!

Byla tato recenze nápomocná?

Beautiful princess shoes

I purchased these shoes for my wedding and they came within 3 weeks of the order. I looked up how to measure shoe sizes for online. The shoes fit perfectly and were exactly what were pictured. I recommend ordering from here.

Byla tato recenze nápomocná?


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