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Online help

objednávky

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Obvykle objednávku obdržíte během 2–3 týdnů. Šití trvá přibližně 9–12 dní a urychlené zaslání 2–4 dny.
Pro více informací se prosím podívejte na dobu šití a dobu přepravy na stránce produktu.

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Produkt

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Platba

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Doručení

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Vrácení zboží

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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Můj účet

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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PODOBNÉ STYLY
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Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry #111369

Koktejlové šaty

Hodnocení(24)

4 068
  • Ring Size Vlastní velikost (450 Kč)

    Vlastní velikost

    Chcete aby skvělě padly? Za zvláštní příplatek 450 Kč, Vám naši krejčí ušijí šaty na míru.





    Průvodce měřením

    • Vlastní velikost je konečný prodej a nevratná.

    • Poskytnuté míry jsou moje vlastní, nikoli míry standardní velikosti.

    • Beru na vědomí, že oděv bude vyroben přesně podle poskytnutých rozměrů – JJ's House nepřidává žádný prostor pro pocit volnosti na těle.

Na objednávku
Doba zhotovení šatů: 12-15 dny + doba přepravy: 8-15 dnů * Standardní doprava: 8-15 dnů
* Standardní doprava: 8-15 dnů

Tyto šaty jsouvyrobeny na zakázku. Ať už si vyberete standardní velikost nebo vlastní velikost, naši krajčíři šijí každé šaty na zakázku.

Často koupeno s

   

Hodnocení zákazníků

Položit otázku

5

na základě 24 hodnocení

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Sdílejte svůj vzhled s ostatními zákazníky a získejte slevu 338 Kč.

Podívejte se na všechny obrázky zákazníků
Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)
Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)
Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)
Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)
Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)
Nejlepší recenze Nejnovější Foto (8) Pozitivní recenze (24)

Just beautiful

Aug 1, 2019

I fell in love with this dress and wanted to purchase it for my daughter's upcoming wedding in September. I read many reviews about other people who have ordered so I was concerned. I had absolutely no problems at all with ordering this dress, even ordering custom made. They were very fast at contacting me in relation to a measurement query, which they were right in doing so. I amended the measurement.

From start of ordering on 06th July to receiving my custom made dress and wrap it took 3 weeks to get to me in Australia.

They package the dress carefully and I love the fit and it is exactly as pictured. I would highly recommend JJ'S House from my experience. I look forward to proudly wearing this dress as Mother of the Bride

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Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)
Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)

Byla tato recenze nápomocná?

A Fabulous Dress!

Sep 6, 2020

I ordered this dress in Stormy for my daughters wedding. I had ordered the swatches to be sure of the colour and the dress came exactly as I'd hoped. It needed steaming once it arrived but that was no issue. I ordered a custom fit. I did make a couple errors in my measurements, even though I thought I had been so careful. The next day I received an email from JJ's, that suggested that the seamstress thought a better measurement would work. I trusted their suggestions, as I had read previousl reviews from customers who said they had it right. The dress was perfect and it arrived before the expected date.

The colour is exactly as shown in pictures and in the swatch I had ordered.

I will defininitely be ordering future dresses from JJ's House. Do not hesitate to place an order for a dress for your occasion.


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Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)

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STUNNING DRESS AND WONDERFUL CUSTOMER SERVICE

Jun 12, 2019

I purchased this dress to my specific measurements. This was definitely the way to go for me. It was delivered quickly. It looked very elegant, and I received more than one compliment. I was the mother of the groom, and I wanted something sophisticated, classy, and comfortable to dance in. This dress was the perfect combination. My suggestions concerning this dress would be to realize you need a strapless, low-back bra. Also the jacket was too long for my taste. I took it to a tailor in my area to be shortened by 4 inches. The quality of the dress was excellent. Customer service was above and beyond helpful throughout my whole experience. I would HIGHLY recommend JJ's House.

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Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)
Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)

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Beautiful Color!!

Jan 23, 2021

I just love this dress. Just got it for an upcoming wedding and the color is stunning. I have a stockier build but the sparkle on top draws your eyes away from the middle. Beautiful!!

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Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)

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Mar 27, 2018

I ordered this dress in dusky rose and had it made to fit me. I sent my customised measurments and no queries were made on their part. Itsb for my son's wedding in August and I wanted to allow plenty of time just in case something went wrong. As you can see by the photo the dress fits perfectly and the quality is top class. I would never have found anything like this on the high street and I wouldn't hesitate to use JJ's house again

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Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)

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Jul 4, 2017

Great dress, beautiful color, very nicely made! This is my second dress purchased from JJ's and the sizes are truly as stated!

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Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)
Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)

Byla tato recenze nápomocná?

Mar 18, 2020

Both of our dresses were ex display, they were both stunning! I had a couple of online chats regarding the delivery and the staff were excellent. The dresses arrived quickly and were both in perfect condition. Highly recommend JJ’s House! Great customer service, great product. Made this mumma and little sister look like and feel like we were princesses for the day. Much love and thanks.x

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Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)

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Fantastic

Apr 5, 2019

I was a little concerned ordering online for my sons wedding, however the dress was perfect.

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Pouzdro V-Výstřihem Po kolena Šifón Koktejlové šaty S Volán Zdobení korálky flitry (016111369)

Byla tato recenze nápomocná?

Jun 5, 2017

My custom made dress arrived in perfect condition within 10 days after placing the order! The dress & matching shawl are both well made & fit perfectly. I ordered the sheath v-neck in the ink blue color for my daughter's wedding in August. Her colors are yellow and gray so I wanted a color that would work with the wedding colors. I'm very pleased with the color and style, it's exactly as shown on their website. I highly recommend JJ's House to anyone who needs a dress for a formal occasion. I plan to order from JJ's again when my second daughter gets married!

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Byla tato recenze nápomocná?

Sep 6, 2017

I have nothing but praise for my experience with this company. We had a number of emails back and forth checking measurements. When I ordered a representative stayed with me in a chat and answered questions about fit and color. Both of the dresses (1st time ordering) fit extremely well considering that I am overweight AND top heavy and generally have to get separates. It is so nice to wear a cocktail dress that accommodates my full waist without being blousy at the hips. Very well made.

Both dresses arrived a week earlier than I requested when ordering and one day before scheduled arrival. So my order took only 12 days with expedited shipping. I was concerned that I had left my decision too late, but this company's staff worked with me providing excellent service.

This company handled my odd size with professionalism and I got a great fit!

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