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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Normally you can receive an order within 2-3 weeks. It takes around 9-12 days for tailoring and 2-4 days for expedited shipping.
Please check the Tailoring Time and Shipping Time on the product page if you want to know the details.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 14 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 14 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie
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Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie #4932

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Our delivery is currently continuing as usual. Plus, we are working hard to make deliveries as safe as possible.

Processing Time: 7-8 days + Shipping Time: 3-6 Days * Expedited Shipping: 3-6 Days
* Standard Shipping: 5-8 Days
* Super Saver Shipping: 15-30 Days
* Expedited Shipping: 3-6 days
* Standard Shipping: 5-8 days
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Product Reviews

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Customer Images See All Customer Images
Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Top Reviews Recent Reviews

Adorable shoes

Came just as expected and just as pictured. Very quality looking shoes, and great for the price. Sweet looking bow! And easy to stay on the feet.
I measured my feet and ordered the correlative size -- the shoes came way too big, though. Be prepared to send your items back for a different size when you order from JJs House. So the four stars are for that specifically, five stars for the quality!

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

Was This Review Helpful?

Very nice, comfortable

I received my shoes and they're very nice. I'm a US size 7.5 and ordered a 38, they fit perfectly. I find the ribbon is a little too larger for my taste and may change it out. Overall, love the shoes.

Reply by JJ's House:

Thank you for your email,

We are very glad that you love our shoes, we will keep making the most beautiful shoes with high quality and providing the best service for our customers.

Hope you have a nice day!

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

Was This Review Helpful?

Can't wait to wear them on my wedding day!

I am so excited that my shoes came in today! The tracking was very easy to follow and I checked on it practically everyday, It does require a signature on delivery. The shoes arrived right when the company said they would. They fit perfectly!!! which was something I was a little worried about due to my small 5.5 USA size. I ordered a size 35 and the toes are a little tight, but after I break them in some I am sure they will be fine. They also do not have any arch support- so I will probably be buying some additional support for them. I might also be buying a smaller ribbon for them due to my small foot. BUT I am in love with these shoes and can hardly wait to wear them on my wedding day! Thank you so very much!

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Exactly what I ordered!

My shoes arrived quickly and appropriately packed (wrapped in a protective bag, a waterproof bag and kept safe in a cardboard box).

The shoes are exactly as pictured - good quality and well put together.

My tip: Make sure you measure your feet carefully when ordering - i had to reorder in the next size up as the first ones were much too tight even though I thought I'd measured properly. At $45 it wasn't too bad to reorder though.

Very happy with the comfort and appearance of these shoes for my wedding day!

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

Was This Review Helpful?

Such great customer service! I guessed on my size because I normally wear a 37, but I sent a note with my foot measurements and was not only responded to via email, but also received a phone call on Friday informing me that based on my measurements, they would like to change the shoes to a size 38. I of course agreed to the change and the shoes arrived today (Wednesday)! Such wonderful customer service, great communication throughout the process and such a beautiful product! It fits my feet perfectly! (Not to mention how absolutely lovely and cute these shoes are!)
All in all, best customer service I have had the pleasure of receiving in a very long time, especially from an online and international store. Five stars!

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

Was This Review Helpful?

I recieved my wedding shoes this morning and so pleased with them, they are so comfy, I ordered a size 42 and I'm a uk 7-8 and they fit a treat, only took 15 days to deliver too and I was estimated 30 days very pleased!!

Reply by JJ's House:

Hello Kirstysilver, it delights us to hear you are satisfied with us. We are honored to be able to serve you, and that our wide selection of trendy shoes add to your charms.

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Got my shoes on Saturday and I'm over the moon with them. They are stunning looking with my ivory wedding dress the details on them matches the bodice of my dress perfectly. im so glad I got the size up as they fit perfect I'm a size 6 (38) and ordered a 7 (39). They are very conferrable on the heal is the perfect size for me as i don't like high heels.

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Love these shoes! Very fast shipping and they fit amazingly! i bought a size bigger than I really needed, so I recommend buying your exact size. Very happy with the product. They will look great for my debutant

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Quick shipping, shoes are perfect just as described.

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Absolutely beautiful shoes, cannot wait to wear them for my wedding ❤️

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Related Tags

Wedding Shoes Low Heel Sandals, Wedding Shoes Low Heel Size 12, Wedding Shoes Made By Pink, Wedding Shoes Made To Order, Wedding Shoes Mid, White Flat Wedding Shoes For Cheap, White Flat Wedding Shoes For Women, White Flower Flats Wedding Shoes, White Satin Wedding Shoes Size 4, White Satin Wedding Shoes With Rhinestones,

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