At-Home Try-On Program
How the Program Works
When to Order for Try-On
Dresses Included in the Program
Ordering Limits
Purchasing the Dress(es) You Want
Returning the Dresses
Damaged Dresses
To make sure our customers find the perfect dress for any occasion, we offer an At-Home Try-On Program that allows you to check out the quality and fit of our dresses from the comfort of your home.
This article contains helpful information regarding the program, including the topics listed in the catalog.
Through the program, you can order up to 3 try-on dresses at a time for US$ 10.00-US$ 15.00 per dress. You get to keep the dresses for 1 week from the date of delivery (as shown on the tracking number) and then send those back to us using the prepaid return label included in your box.
Note: Please return all dresses you do not want to keep within 1 week of receiving your order using our pre-paid labels. Multiple returns are NOT ALLOWED!
Try-on orders generally take 2 workdays to process (this time can increase depending on the time of year so be sure to check the item pages) plus an additional week for delivery. At checkout, you'll be given an estimated delivery window based on your location. We cannot offer expedited shipping for try-on orders.
Currently, we are only able to offer At-Home Try On Program for our Customers from the USA (except for Hawaii and Alaska), UK, Germany, France, Australia, Canada, Belgium and Austria. If you need help deciding on a style or size, please reach out to our customer service team. You can also sign up to be notified when/if we start offering At-Home Try-On Program for other countries.
Try-on dresses cannot be taken out of the country of origin. If the try-on dresses were ordered to the UK, they should stay in the UK. If the dresses are taken out of the country of origin, you will still be responsible for making sure they are postmarked for return by the 7th day of delivery.
Try-on dresses currently take 2 workdays to process and an additional week for delivery. So we generally recommend that you order try-on dresses 2-3 weeks in advance of the date you'd like to try to make sure they arrive in time.
If the order arrives early and you need a little extra time, you can request some extra time by following the instructions here.
We offer a selection of bridesmaid dresses, mother of the bride dresses, bridal gowns, special occasion dresses, junior bridesmaid dresses, flower girl dresses and maternity bridesmaid dresses within the program.
You can find all the dresses in our At-Home Try-On Program as follows:
Yes, we only allow a total of 3 try-on dresses per order. If more is needed, you'll need to return the first set and wait until we have processed the return before you can try the next 3. Keep in mind that it usually can take a week or more for us to process a return once it has arrived back. We will email you once this is complete.
If you would like to keep an At-Home Try-On dress, you can purchase it within your return window by following the instructions here.
However, if you do not purchase the At-Home Try-On dress you ordered and it is not dropped off for return by the 7th day of delivery, we will have to charge you the full retail amount of the dress plus the full cost of a replacement, including shipping.
We would hate to do so. So if you don't want to keep the dresses but just need some additional time with them before you send them back, you can sign up to be notified here.
We'll include a prepaid return label inside the package with your dresses (it has a barcode, our address, and the carrier's name on it). You do not need to initiate a return, as it has already been approved. Simply pack up the try-on dresses back into the package they arrived in, place the pre-paid return label we provided on top, and drop it off within 7 days of your order arriving.
If you misplace your return label, go to your "My Orders" page (for Guest Checkout users, be sure you are not logged into an account and click here instead) and click "View return details" in your order. Then you'll go to the "Returns & Refunds" page.
On the "Returns & Refunds" page, simply click "Download Label" to get your new return label:
Please keep the following in mind about returning try-on orders:
If you do not want to keep any of your try-on dresses, all dresses must be returned together as a set within 7 days of delivery. You cannot hold onto one of the dresses and send the rest back, and then order more dresses to try and to compare.
Please return all dresses you do not want to keep within 7 days of receiving your order using our pre-paid labels. Multiple returns are NOT ALLOWED!
We do not recommend using a different return label other than the one provided by us. If you choose to use another carrier for the return, we won't be responsible for any damage or loss of the package, and you could be charged for not returning the dresses.
The price you pay for the try-on service does not go towards the cost of your final order and is not refunded upon the return of the try-on dresses. It covers partially the cost of shipping the dresses to you and back to us (and we'll pay for the rest of the shipping fee).
Try-on dresses must be returned in the original condition that they were received, with the tags still attached. Try-on dresses are not to be worn, except for try-on purposes so if they come back damaged, you may be charged a fee to fix the damage or replace the dress entirely if the damage cannot be fixed (such as in cases where they come back dirty, stained, coated in animal hair, or have a strong odor). If the damage is severe, you will be charged the full retail price of the dress and permanently banned from the website.